Sim Swap not activating after upgrading,

[Cherie123]

Hi. It’s been 24 hours since I done the sim swap after getting an upgrade and still nothing. My old sim seems to still be active and the new one just isn’t registering.
Thanks.

[MI5]

@Cherie123 

Did you follow this guide starting from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

But you can just use your old sim in your new device if it fits.

[jonsie]

Trying doing the swap again @Cherie123 as it should be almost instant

[Cherie123]

I done the step by step, I got with it. I’ll try it again, if not I will will use the old sim still, it’s just a different number all confusing as I have 3 different numbers lol Thankyou I’ll give it a go

[MI5]

@Cherie123 

A sim swap transfers your number and tariff to a new sim, that's all.

So it will just contain the same details as your old sim. The only benefit would be to switch to a 5g sim if you were able to receive a 5g signal.