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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Refund for upfront payment

Tried to place order for tablet but deposit is too large to pay upfront so need to cancel order and refund for upfront cost

Order

I ordered an ipad as a Xmas present it said it was on its way now it’s saying it’s coming soon , how can I find out when it’s arriving?

Paypal verification code not getting to phone

HI Paypal have been sending verfication text messages for months all ok. All of a sudden I am trying to log onto paypal and the verification code is not arriving on my phone. I now cannot use paypal as the verfication code never turns up. I have trie...

Resetting phone with balance

How can I reset my phone for my husband and keep remaining balance

two numbers on one account

Hi i have an account with two numbers or sims and wish one of the numbers to be stopped please. have been trying to call you and you said to me that this would happen but i am still paying per month for two numbers that i do not need any more many th...

Multiple phones on my O2

is it possible to have more than one phone allocated to your My O2 account? If so how is this done?

Direct Debit

I always pay by monthly Direct Debit. However, two days ago I got a text saying that my November payment had not been received. Checked on line, and same notification. I have NOT cancelled my Direct Debit. O2 are threatening charges if I dont pay by ...

Outstanding bill

I’ve been receiving emails about paying an outstanding bill of £18.94.I have cancelled on direct debit a similar figure. I believe it’s monthly data. Contract expires in Dec I believe. I’ve just cancelled it because I can’t afford to be paying for th...

Resolved! Proof of ownership

Trying to get proof of ownership for my new device and my old one which I've just finished paying the finance on, these can include • Purchase receipts showing make/model and IMEI number • Delivery notes showing make/model and IMEI number • A proof o...

Resolved! My 02

I’ve recently signed up for 02 but some reason when I go to log into the app it says my account isn’t ready yet but when I sign in on a browser page it seems to work. Has anyone else experienced this with the my o2 app ?

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