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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Calls made from abroad not on itemised bill

I am looking for proof of phone calls I made from abroad for an insurance claim. When I have looked at my bill for calls I made that week it is showing that I did not make any calls at all for the whole time I was away! Is this normal?

Resolved! New upgrade contract

If I upgrade through the o2 app and get a new phone and sim will the old sim contract be automatically cancelled?

Resolved! Balance disappeared, Cannot call or text

Suddenly my balance is set to zero, I cannot call or text. Iam unable to chat with O2 . My O2 application keep me signing out if I try to use any thing on menu.

Resolved! Problem to find my final payment on O2

Recently I have switched to another network and finished the service in O2. However, I received the email after 14 days when I left， and when I logged into My O2 for payment, I could not find anything but only the O2 wifi info so that I cannot pay fo...

Resolved! Broken buds

Received "free" samsung buds in January, now one has stopped working. How would I get repair/replacement? And where has the o2 help chat gone? You just go round in circles on the website searching for someone to help you!!! Very frustrating

Upgrade

I was told when signed up for comtract sim would need be with them for 3 months and now says that have to wait 4 minth and i been with them nearly 3 montha my bills alwats paid before hand so always in credit any idea why

Resolved! Data usage

Can anyone tell me how to find out my data usage for previous months please? I've spent ages going round and round the website and myO2 app. I even tried Aura who has such a limited list of questions it can answer that it's completely useless! I want...

Data sharing

Hi I'm trying to workout how to share data linked to my account.. I get to the My Device tab on My 02 and click the View Shared Data Button. I then get taken to a page "Shared Data" at the bottom are images of two phones with phone numbers and data a...

Resolved! Direct Debit

How can I change my direct debit from one account to another? I am on a contract but want to change to a sim only and buy a new phone outright but I am still paying £26 for my 4year old phone. How can I cancel this and change to a sim only as well as...

Resolved! O2 Travel

So a charge has appeared £4.14 (no VAT) on my bill for o2 travel. I travel abroad a lot and I know what the charge is but cannot remember invoking it this month. There is absolutely zero detail on the bill as to what it pertains to, call, if so who t...

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