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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Extras

I changed my sim only Contract and I was offered 1 extra to add to my bundle. I had several options such as Disney+, international bolt on etc.On My O2, I couldn't find any extras apart from Disney+.I messaged 23336 for international Bolton and I got...

Resolved! Disney+ add on

Hi, I have added the Disney Plus to my O2 account, as when I upgraded it was an option I could have. What I don’t see, is how long I have the Disney plus for before I have to pay the £5.99. could anyone please give me some more info on this if they k...

How to activate roaming

02 has stopped my roaming without me asking them too. I am currently out of the country (but in Europe) and cannot call their services to activate my roaming again. What can I do to activate my roaming again?

Sin Card

When will my new sin go live. can only make emergency call, signal is fine on other 02 devices?

How do I add my children's phone contracts to my main account

How do I add my children's phone contracts to my main O2 account - they both have 02 contracts

Order not delivered

Hi guys, I need help! I ordered a new phone on contract last Wednesday for next day delivery and I still haven’t received an update email on my order? I’m absolutely fuming because I cannot contact o2 and I’m not getting any replies on my emails. I c...

Resolved! Ex boyfriends control over sim deal

Hello. following a nasty break up with my ex boyfriend, I am fearing that I will loose my phone number. I have been paying my bill every month while he was away for 6 months but the sim deal is in his name how can this be fixed?

Resolved! Mystery Code

I have recieved a text with a code on it. The text says that if you didn't request the code to contact them but can't get through.

Resolved! Disney +

How do I cancel my subscription? I can't delete it through the Disney + account and can't find anyway of getting rid of it through my O2 account

Resolved! Email mycare@o2mail.co.uk

I have received an email from mycare@o2mail.co.uk informing me I have money being owed that needs to be put in my account and asks for my bank details. Is this a scam?

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