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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Iphone SE2020

I upgraded from an Apple6 to the SE2020. I have been an 02 customer since 2003, Each time I have upgraded I have recieved a new cable and plug, this time the cable has changed ( so much for me installing wall mounted usb ports in the study) - why isn...

wrong phone%20details%20on%20my%20o2

My old phone details are stil showing on my o2 website and app

20paid%20the%20monthly%20payments%20not%20happy

I sent phone to get fixed it’s been nearly a month and not heard anything I’ve paid the monthly payments aswell not happy

Extra charge

Hello my name is Rareș [personal info removed] and i have a contract with O2 and from 3 months I've been charge extra on my bill can anyone explain why?thanks

O2 extra Disney+

Today I upgraded my sim only tariff and got to choose an extra to go along with it. I choose Disney+ 6 months. Previously I claimed the 6month of Disney+ as a my o2 reward about 4/5 months back and it is due to charge me in February 2021. I was under...

Resolved! payments

have just recenly lost my job what help cain i get with paying my bill

Trying to put a Sky Mobile Sim into an old unused iPhone.

Basically I have my daughter's old iPhone 5 which I upgraded earlier this year. My ex husband lost his iPhone recently so I gave him the old iPhone 5 to use however, wheneve he puts his Sky Mobile Sim into the phone it keeps saying the SIM is not sup...

O2 App

I attempted to log in via the My O2 app today on my phone.After having to change my password i tried logging in but all i get is a blank white page with a 404 error and "connection refused".Any ideas or help appreciated.Thanks. Please ignore the abov...

Resolved! Spend cap

Hey I would like to increase my spend cap as soon as possible as I need to make some calls. Can you please help me?

Resolved! My o2

My o2 is not working for me it says I have to wait up to 48 hours for the account to be fully activated but it’s been longer and it said if it has been longer I should contact o2 but I don’t know how?

O2

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