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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! SIM card

I’m going away for 6 months I’m in the army and I was wondering if I can suspend my airtime SIM card bill because I won’t be using my sim while I’m away

Resolved! I would like to cancel my contract

Hey I would like to cancel my contract on xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Extra Options - Disney 'Featured' or Disney 'Video'

Hi, I have the option of choosing a free 'Extra' on my plan. The choice is Disney 'Featured' or Disney 'Video'. Does anyone know what the difference is between these or are they they same? Thanks

Resolved! my contract

hello my contract is £23 air time a month and 5Gb of data but on my app its saying my airtime is £23.42 and i am only getting 4.99Gb can you help please

Resolved! 5G SIM

Hi, I changed my contract the other day to a sim only as my Iphone XR is only one year old an i wanted to keep it. I changed to a 5G SIM, but my phone is not conpatible (I'm an idiot). what do I do ??? Thanks Debbie

claim samsun earbuds

when i click on my orders and open the order for my samsung product that i should be able to claim the earbuds for it does not give me the option to view the proof of purchase and screenshotting that page ahas been rejected by samsung, so how am i go...

Application account

I created my account 2 days ago and i can't log in,can you please help me with a advice?

How to take my daughter off my O2 account

How do I take my daughter's mobile device off my account, as she has turned 18?

received someone elses device

Hello,I've Just received my mobile internet dongle and SIM card. The problem is that the "void" sticker the packaging for the dongle was already opened and when I checked the contests all it looked like the instructions etc. were already unfolded onc...

Resolved! Bolt on rollover

I bought a 12GB bolt on to tide me over until I get broadband (which instantly appeared in my allowance - I got a text saying it would carry over as I hadn’t used it all, but it isn’t showing in my new allowance for this month? Any ideas? Says I only...

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