Phone not turning on

[Angelos]

Hi 

So my phone just stopped charging and have the accidental cover on the phone, do I have to wait for customer service to organise a replacement while they fix it?

Don't know why we can't do it over the website.

Is there a section on the website to send o2 a message of my damage to my phone or do I have to wait for tomorrow?

Regards

A

[Bambino]

@Angelos Please see this: https://www.o2.co.uk/help/digital-services/o2-insurance

All other available numbers are in the link below:

Guide: Coronavirus Community Help and Support