Solved: Payment

Louise-1_ · ‎20-09-2023

Hello I have recently received a letter to say I will be cut off as I have not yet paid my bill I have paid my airtime bill for last month, but still an outstanding balance, the letter informes me it’s been taken to credit agreement to assign any outstanding balance to debt purchaser, I need my phone turning on please can I go into a payment plan with yourself? I have been recently made redundant and this is the reason why my payment has still not yet been made

MI5 · ‎20-09-2023

@Louise-1_

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call 0800 numbers for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-09-2023

@Louise-1_

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call 0800 numbers for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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