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Pay as you go to pay monthly

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NK
Level 1: Joiner
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on ‎24-09-2019 20:50

on ‎24-09-2019 20:50

On Saturday I changed from a pay as you go tariff to pay monthly. My phone number was transferred to the new SIM card and everything seemed to be working as normal. I’m unable to sign into my O2 and when I do try and sign in on the Internet its saying my passwords incorrect. When changing the password it now asks what account your changing the password off show my email and now another with an o2 email address at the end. Is this normal?
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MI5
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‎24-09-2019 20:54 - edited ‎24-09-2019 20:54

‎24-09-2019 20:54 - edited ‎24-09-2019 20:54

@NK 

It would appear that the system has it's knickers in a twist.

Give customer service a call on 202 to reset your MyO2 account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎24-09-2019 20:54 - edited ‎24-09-2019 20:54

‎24-09-2019 20:54 - edited ‎24-09-2019 20:54

@NK 

It would appear that the system has it's knickers in a twist.

Give customer service a call on 202 to reset your MyO2 account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎26-09-2019 12:02

on ‎26-09-2019 12:02

Hey @NK did you speak to customer services about this and if so what was the result? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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