Old contract.

[Ashleigh5]

Hello,

I have recently discovered apon checking my finances that I have been paying insurance with Carphone warehouse for a phone I no longer possess. 

I upgraded my phone in August 2021. The only way they will refund me my money is if I provide evidence, I sent them my existing contract that I upgraded to however this is not sufficient enough for them. 

I have contacted O2 customer support and keep getting hung up on or the line looses connection and goes dead.

How do I retrieve my old contract and date this was ended.

Thankyou. 

[madasaf1sh · Accepted solution]

@Ashleigh5 

You will have to raise a SAR to get the information https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

Bare in mind it will take 40 days to get the information..