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Old contract.

Ashleigh5
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hello,

 

I have recently discovered apon checking my finances that I have been paying insurance with Carphone warehouse for a phone I no longer possess. 

I upgraded my phone in August 2021. The only way they will refund me my money is if I provide evidence, I sent them my existing contract that I upgraded to however this is not sufficient enough for them. 

I have contacted O2 customer support and keep getting hung up on or the line looses connection and goes dead.

 

How do I retrieve my old contract and date this was ended.

 

Thankyou. 

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madasaf1sh
Level 78: King of Kings
  • 11805 Posts
  • 65 Topics
  • 3193 Solutions
Registered:

@Ashleigh5 


You will have to raise a SAR to get the information https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

 

Bare in mind it will take 40 days to get the information..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 11805 Posts
  • 65 Topics
  • 3193 Solutions
Registered:

@Ashleigh5 


You will have to raise a SAR to get the information https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

 

Bare in mind it will take 40 days to get the information..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
551 Views