My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8811 Views
  • 1 replies
  • 1 kudos

Resolved! My bills

I will pay my bills next month but please I need my services restored to make important calls ASAP.

Cindy20 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! O2 app problem

I can’t log in My O2 App

Resolved! Cancel my contract

Hello, I bought a SD card in a supermarket and put some money in it because I was on vacation in the UK for a week. But now I have returned to my home country where this sd card can not be used so i would like to cancel my contract. How do i do that?...

Irene2 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

Can you send out a sim card in my old number 

Leona87 by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Lost Phone and Trying to Log-in to My O2

Hello, I lost my phone a month ago and I want to log back into My O2 but i can't verify my sign-in as my phone is gone. I am abroad and living in Indonesia working so it is difficult for me to call a number. Can I verify through my new phone number h...

CP2000 by Level 1: Joiner
  • 397 Views
  • 2 replies
  • 0 kudos

I cant log in my o2 over phone whilst abroad

My name is Kuan, I am out of country and I cant log in my o2 over phone, there is no way for me to make a payment online even I logged in thur https://accounts.o2.co.uk/ please contact me over email: **Personal info**

Resolved! Promotional gifts

I have been waiting since February for my promotional gifts. I have contacted o2 a number of times but keep getting fobbed off. Has anybody else had this problem ?

Nelli by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff not updating

I upgraded my tariff yesterday from 30GB data to Unlimited. However my app is still displaying that I have 0MB out of 30GB and that i’ve run out. I’m afraid to use my data incase it charges me. How can I know for sure my tariff has updated to unlimit...

Molli by Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

eSIM bar code

Hello, I would like to request for my an eSIM bar code. How do I go about it? Thanks