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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Multi save still not applied to account

Hi, I applied for the multi-save discount when I updated one of my contracts. This was many months ago, but it still has not been applied. I would be grateful if a Forum Team member could help. Thanks.

Resolved! Can’t login to my account

Hello, I can’t access my account. My login details are Definitely correct, the website keeps returning to the “verify by phone” page so I can’t pay my bill

Resolved! Upgrade query

Hi , can someone tell me if I have finished paying for my phone now ? I’m due an upgrade so guessing it’s not far away but just want to know the full details please

Phone call

I had a call from 02 "so she said," an Indian lady on 44 20 8017 0120. asked if everything was ok with service or any problems. I said I had issues when in Ireland, turkey, & Dominican republic that my phone would work, I could text or phone. she sai...

Resolved! Cancelling disney+

My disney + account is still linked through my O2 but i cannot find the option to remove this and therefore delete my disney + account

I HAVE CANCELLED MY ACCOUNT ALREADY

Hi,I cancelled my account after my contract ended and last month I had reminded your online staff that I had ended my contract and already left, your staff said that was a system problem and refunded me, but I still received your bill this month, why...

Resolved! cancellation of contract

I represent a customer of yours Mrs J moran. She is elderly and has no use for this telephone. How do I/WE CANCEL HER CONTRACT

Resolved! locked sim

hidid a system update. Android phone wants the sim unlocked. I don't know the number. tried to access my o2 account but cannot receive the texts to verify my account as I cannot get into my phone. Don't know my security password so cannot answer that...

Resolved! transfering an account or phone number

My son will soon be 18 and i would like to transfer his phone number and account to his own account, is this possible or do we start a separate o2 account and cancel the original one?

lindakosciaPersonal info

I have cancelled my contract and paid the outstanding billI want to check you will not take any more from my card

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