on 22-06-2024 11:15
I can't log in because the process requires a passcode sent to phone and my phone has stopped recognising my O2 Sim. I wanted to log in to upgrade and get a new Sim. How can I access my account online without a phone security code?
on 22-06-2024 11:18
Yep, only just introduced by O2. We warned them but they wouldn't listen.
Afraid you will have to contact O2
Guide: How to find help & contact O2
on 23-06-2024 12:02
If you visit your local O2 retail store @JH12, working replacement SIMs can be procured on the spot :-
Store locator | O2 UK | Find Your Nearest O2 Store
https://stores.o2.co.uk/
Please remember to take photographic identification (photo ID) with you ! 👍
Clearly, this will not be the answer if it is your physical handset rater than your SIM that has become defective.
never-displayed
