Lost handset

[Sandra67]

Hi I sent an email explaining about my difficulties with the repair of my handset , can you help me with this please 

[Enlli]

Not here on this customer to customer Community.

O2 don't usually respond to emails.

Best to call 

Guide: How to find help & contact O2 

[Oxonian]

Welcome @Sandra67 to this O2 customer to customer community. 

The subject-line of your post and its body are contradictory. If you have lost your handset, you need :-

Guide: Lost or Stolen O2 Device? - How to Report it