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Lynsey123
Level 1: Joiner
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Hi I rang yesterday agreed a date and payment dates as am financially difficulties and you have tried to take money out and have gave me a bank charge 

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jonsie
Level 94: Supreme
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This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

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Enlli
Level 67: Unsung hero
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If there is a regular Direct Debit going out it would have already been going through the system. Need at least 5 clear days to stop a DD

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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