Overpaid and receiving threats about "debt" (which is negative)

[JBW86]

a couple of months ago I chose to pay forward several months of my bill in order to not have to think about it for a while. My (My O2) still shows as being in credit by £3. However I am now receiving automated messages about how I have "not paid a bill", up to and including debt-collection threats.

[Cleoriff]

@JBW86 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Oxonian]

Once this issue is resolved @JBW86, you will not have to think about paying in the future if you set up a direct debit :-

Guide: How to Pay Your Bill (Airtime & Device Plans)