My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos


The O2 app on my device tells me i have no products with yourselves however on my pc it has all the information i want. Its been a week since i joined O2

ConnieR by Level 1: Joiner
  • 2 replies
  • 0 kudos

My sim card

I have paid for my sim but its saying i have no sim card in my phone when i do and i cant ring anyone

Daria3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How to access my Disney + account

Hi all, I have just got out of a 4 year domestic violence relationship, he was in charge of everything including my log in for my disney plus which is my extra from my 02, how can I go about accessing the account please as I can't seem to find anythi...

Resolved! Roaming

I was in tenerife for last 7 days and I know with roaming data it uses fair amount. However I go back to England today and I went from 4.5 gig to under a gig since I got back at 17:00. Why

Resolved! Upgrade

I am looking for an iPhone 12 I have a sim only contract but due to the fact my phone is no longer working I annoy use it. My account stated I can upgrade in 3 months but I am hoping you can help me upgrade sooner

Martyn6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Inclusive travel plan

I’m going to Bermuda is it included in my travel plan calls or is it £4.99 a day to use?

LJR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my subscriptions

Hello, I want to cancel my subscriptions to Disney plus and amazon prime, I got redirected to do that at O2 but cannot find any info on how to do it online. Please help

Kashka by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancellation of numbers

Cancellation of numbers. I would like to give up two phone numbers because I have returned to Poland for good. What should I do? I've already sent an email but I was told they couldn't do it. xxxxx xxxxx xxxxxxxxxxx I don't use this number anymore em...

Beata1977 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM card transfer to new phone samsung

Hi there,I have a new Samsung phone and I would like to transfer the data to my new samsung phone i did swap my SIM card but it is showing not network , and on my IPhone is not SIM card but still working ? How can I transfer the data from IPhone to s...

Marcos13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

Hi, I currently have no internet or service on my phone. I can’t revive or send out any call. This is really frustrating as I’ve got a lot to do.