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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Email

I can’t remember my email for my o2 plan my account code is ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Change name

I need to the name on my account from my mums to mine

Char I didn't made

I got charged for a few massages I don't even made !!!!!

SIM card replacement

I'm trying to find if I can order SIM replacement online...

Refund

I have been issued a refund due to my child buying games on my Apple phone. How can I getthe refund debated into my account.

Paid arrears

Good morning I paid my arrears payment yesterday and got an email to say it would take off any restrictions maximum 24 hours and it has been over 24 hours? many Thanks

How do I apply my discount

I have recently upgraded to Apple iPhone 15. I am trying to apply my discount as I work for nhs. I have signed into o2.co.uk/open. It is not clear how to apply my discount. I have previously had nhs discount. I have the code from the salesman in the ...

Overpaid and receiving threats about "debt" (which is negative)

a couple of months ago I chose to pay forward several months of my bill in order to not have to think about it for a while. My (My O2) still shows as being in credit by £3. However I am now receiving automated messages about how I have "not paid a bi...

Log in difficulties

I can't log in because the process requires a passcode sent to phone and my phone has stopped recognising my O2 Sim. I wanted to log in to upgrade and get a new Sim. How can I access my account online without a phone security code?

Allowance alert *********

Good morning I have no record of this number - please advise. Hello Clare, Mobile number ********* Thanks, O2 Kind regards Clare [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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