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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Iphone 15 pro max order

It is not showing in my account that i got iphone 15 pro max order i paid already

Resolved! Disney Plus

There is a £2 a month discount on Disney Plus.Is it possible to get a discount on an annual subscription?

Resolved! Changing acoount details

Hi, Would it be possible to change my account details over into my daughters name & d.o.b? Many thanks,

cancelled account

Hi, I cancelled this account over a month ago so why is it still open and why are you still charging me. I never used the number sent to me when I set up a contract in 2022 with Virgin. You took a payment from my account this month so I have cancelle...

My monthly tariff

I was moved to O2 from Virgin in July 2023. I want to reduce my tariff as I do not require all the data in my package. Please tell me how as I can't seem to do it on the website.

Resolved! leaving 02

I want to leave 02, have tried 3 times already to call to end the contract and wasted 1hour on this, as the 02 signal in my area is so poor I cannot get through the phone, and the customer service on the other side cannot hear me!