My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Data usage

How do I find out what my average data usage is per month?

Sherrell by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Two different numbers in one username

Hi all, do you know if I can register two different numbers (two different cards) under one "Sign in" account? I can't find the way to do that... Any ideas? Or do I need to create another username for the second card? (which is a bit of a pain as if ...

Phone order

I ordered my new phone on the 1st July and it still hasn't arrived

Resolved! Keep an eye out on this one...

Just got a phishing SMS.Looks like O2 but filled it in with bogus details and they all got accepted Reported to ESET screen filter, Microsoft Smart Screen and also the domain host.


Resolved! Possible scam text

I received a text this morning from a mobile no. +447535125201 say O2 could not process my latest bill and giving a website to update billing information via https// Ive logged on to my O2 account and everything looks fine. Any ide...

LindaMac by Level 1: Joiner
  • 2 replies
  • 0 kudos

PAC code

I need a pac code to keep my number but change provider. I can’t send messages and when I call 202 it just beeps and the call doesn’t go through. I read that you can get it by logging into o2 account but I can’t find any way to request the code, so a...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! £10 bundle won't add

HelloI have £10 on my phone to renew my £10 big bundle but it isn't being accepted

Resolved! iPhone

my sim has suddenly decided not to work in my phone got the phone last year. have tried turning it off and on again tried my sim in other phone and it works but not in MY phone. has anyone any idea why this would happen suddenly

Resolved! Pending traction

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?

Chels22 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Discount

I have just received my 25%discount for phone billWhen will this be applied?Thanks

Lorri72 by Level 1: Joiner
  • 3 replies
  • 0 kudos