My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Disconnet number

Hi, actually i have 2 numbers with O2 and i want to disconnet one 

Mihaela1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Someone act on my behalf when calling o2

Am I able toappoint my wife to contact o2 over the phone on my behalf as I’m usually the one working 24/7 and if need to get In touch it’s hard but my wife has more time is this allowed please

Resolved! Money missing in the balance

I did my top up £10 on 16 Aug, however I found the balance now is only £9, I want to know why £1 is missing.

NYPD by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello samsung galaxy z fold 3 contarat naw change my contrat there will be a separate dear numbur

Ali9 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can’t receive or make calls

I have just started my contract with O2 and I have been in the process of getting my old number back. I haven’t been able to access my o2 app, receive or make calls for 2 days now. Please could I have some help

Hannah19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cannot Access My 02 account - 403 ERROR

I am not able to access My 02 account on either App or Website. It brings up a 403 error which I cannot bypass. The contact page just keeps taking my round in circles so I don't know who I can contact.

AbbieA by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel my Amazon music

Hi. I would like to cancel my Amazon music as the free trial has now come to an end. Thanks.

Resolved! Cancel my O2 refresh

I wish to cancel my o2 refresh account. This us due to the very poor reception I get where I live and recently has got even worse. Please confirm receipt of message and final date, that I will be connected to my O2 account. I do not need to speak to ...

Ordering a sim

Hii have tried to order a sim only pay as you go sim twice. I get a confirmation email but it never shows in my orders or turns up. Cant get through to an online chat either. Thankyou

Cherish89 by Level 1: Joiner
  • 2 replies
  • 0 kudos