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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

E sim

I am in Thailand and have had my phone with my o2 sim stolen. Is there any way I can add an e sim to my new phone I have purchased with my existing phone number so I can login to my emails/ banks etc?

Call log

Hello, I need to access an incoming call log for April and May 2024. Please can you tell me how I can access this information

Issue

Hello I added £10 to my phone with my Rewards, it hasn’t added to my phone ?

Service unavailable abroad

Hi, I am currently abroad in Romania. My phone service stopped working completely yesterday in the afternoon and I’ve not been able to get it back up and running even though I put a payment through. I have been struggling financially, and therefore r...

Contract cancellation

Hi,I had already initiated a request to cancel and close my account but seems it's still not happened. I had asked for the final settlement bill to close but still getting monthly bills to pay off, though it should be the consolidated amount.Please a...

Leaving O2

How do I pay off settlement when I can no longer access my O2 account?

Can't log in

I GOT BLOCK NUMBER AND BE COZ THAT I CAN'T RECIVE CODE TO LOG IN TO MINE ACCOUNT

Leaving o2

Hi!I've recently moved back to Australia from England, therefore, no longer need my O2 account.I've tried to use the text option to request a STAC code; however, I'm on a multisharer account with someone still using their O2 account and living in the...

Upfront payment

I’ve paid an upfront payment however not actually been told if the device has been ordered just kicked me off the page and took the money, no device is showing up on my account ether, what do I do?

My o2

Hi I can’t get a code to log in as the number I used before , I no longer use now

O2

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