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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 202 not working

202 not working how do you speak to o2

Changing spend cap - impossible?

I simply want to change my spend cap, the help article says I can do it via live chat....but you can't actually get to live chat and get sent back on an infinite loop to the same help article.So my only only option appears to be ring 202 which is a 3...

Login abroad

Im trying to login to my o2 to pay my bill but I am abroad and can not receive the sms code, is there any way around this? I can't receive the code until I pay my bill and a can't pay my bill until I receive the code.

Resolved! Suspicious text message

I’ve just received a text message confirming an Order that I know nothing about it’s got a linkhttps://mymobile2.o2.co.uk/order-history Is this a genuine link ?

Resolved! ORDER NCxxxxxxxxxx IS COMPLETE although I never ordered it

I received an email letting me know my order is complete although I never ordered it order NCxxxxxxxxxx

moving from contract to sim only

i want to move to sim only as my contract is finished next month

Roaming in Europe

I've just come back from Italy where I was unable to send text messages to England. I was receiving texts but couldn't send them (error '0'). It was very inconvenient and I have never had problems with texting from abroad. I want to avaid it in futur...

Device payment issue

FYI when you want to make a device payment through the app OR browser, the payment returns to the contract payment page not the device. This is a bug on your systems that’s needs solving.

Resolved! premium numbers

recently moved from Virgin mobile need to contact them but need a non-premium number

my bill

Why was my bill for 20th June to 20th July at £9.36 instead of my usual £7.86

O2

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