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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9725 Views
  • 1 replies
  • 1 kudos

You guys are not normal

You guys blocked my sim when i told you to try to retake the money from my account because it was empty due to my absence from london for a while. You want me to access my account and pay it through the application but i cannot do so without a verifi...

Haiyababa by • Level 1: Joiner
  • 396 Views
  • 2 replies
  • 0 kudos

Airtime charges

Hi I've received this message : We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £20.24*, this excludes any current discounts you may have. Does this mean that my current ...

Aija1 by • Level 1: Joiner
  • 511 Views
  • 3 replies
  • 0 kudos

Virgin Media and O2

I currently have a Volt2 mobile included in my Virgin Media account. If I leave Virgin Media how will it affect my O2 mobile?

Louise128 by • Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

[removed]

. [mod edit: we've removed some sensitive information as these details are publicly viewable. Thanks]

Lisa83 by • Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

How to change mobile number for log-in

Hi, I want to change mobile number to have access to my O2 because it was number of previous worker and now we don't have access to our account and invoices

raystede by • Level 1: Joiner
  • 376 Views
  • 2 replies
  • 0 kudos

Delivery

Ordered an upgrade yesterday and was told it would arrive today. However I haven't had any confirmation of the delivery happening today. Who is your courier?

My Account

Lost my phone and need to obtain proof of usage and IMEI number however I can't log into my O2 account as it keeps sending a code to my phone, which I don't have

Resolved! Changes

I just received an email and text saying they’ve removed something from my plan. can you confirm what has changed as I didn’t request this? thanks, Louise

LCP007 by • Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos
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