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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Direct Debit

Hello there, I have a query regarding a Direct Debit. Would you be able to assist?Thank you.

Calls

Hi, my phone only rings a couple of times then goes to voicemail. Can someone advise please

Invoice require

Hi, Could you send us the Invoice of May £591.97. Or maybe you can help receive access to our account ap@raystede.orgPrevious accountant has access and now security code comes to her mobile number. Iryna Polishchuk

Changing personal details

Due to getting married and moving towns, my name and address have changed.How am I able to change these details for my O2 account?Thank you

Terminating Current Tarrif due to moving abroad

Hi, I am moving to Portugal and would like to termiante my contract with O2 as I won't be using my english number anymore. How would I be able to do that? Thank you in advance. Best regards,Guilherme Vieira

Leave contract

Hi there, I want to leave o2 and finding it hard online! Can I have some help please?

paying final bill

hello O2, I need to pay my final bill (Account no: [Removed]), but I lost myO2 login details and I cannot proceed with the final steps of password change as I am now living in Switzerland and lost my UK phone (the only option to proceed through the f...

I have been charged twice

I paid my bill last night and then was charged again through direct debit

Transfer to a cheaper provider

Hello I am looking to transfer to a cheaper sim-only please can you advise how to do this? thanks

Unknown charge

Why was I charged for the following: Hello Aaron, Your bill for account *********** is £8.00 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll take payment on 05/07/2024...

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