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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9641 Views
  • 1 replies
  • 1 kudos

“My order has gone through” text message

Hi there,Just had a text message saying:Just confirming your order has gone through - thanks. Your order number is NC78551205, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history Just confirming we've now removed...

Gem9 by • Level 1: Joiner
  • 1431 Views
  • 3 replies
  • 0 kudos

Resolved! Unknown order

I received the following sms notification but I’m not aware of this order - please can I have some clarity on what this is. Just confirming your order has gone through - thanks. Your order number is NC78789155, and you can check on its progress throu...

Lucy231 by • Level 1: Joiner
  • 544 Views
  • 4 replies
  • 0 kudos

Resolved! Suspect text

Hi. I have received a text saying my order has gone through. Order No.NC79015004. I have not ordered anything. Is this a scam

DJG5 by • Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Bolt on cancellation

I need to cancel the bolt-on that I added on 17 June. I thought I had run out of data when I could not connect to the data.ThankyouVallerie

Vall by • Level 1: Joiner
  • 738 Views
  • 7 replies
  • 0 kudos

Resolved! O2 Mobile Contract

What are the steps to not renew your O2 mobile contract at the end of your current contract? Do you contact support or it gets stopped automatically?

OK3 by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Cant receive calls from abroad

I am currently in Brazil. I dont want to use any mobile data BUT i want to receive phone calls. How can i do?

Cohenlio by • Level 1: Joiner
  • 392 Views
  • 2 replies
  • 0 kudos

Resolved! Bill history

I’d like a copy of every bill attached to my o2 account

Accessing my account

I can’t get into my account on the app on my iPhone.It tells me it incorrect password and will send me a text with a code to reset my password but never sends me the text

Changing tariff

Hello,I moved to abroad I want to stop my internet or change it to cheapest tariff but I cant login my o2 account because it needs to send code but i am not using it now

Ezg626 by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos
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