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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Transfer to new sim

Under filling this form: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form Are "number to be transferred" and "number to change" the same thing?

Havent used and dont have the sim

Ive been paying for a sim of 5.44 a month and dont have or use the sim..... ive had a bill of 125.44 which shouldnt be right as 1. It was capped and 2. I dont have nor have i used any contract i know this as im threw tesco mobile. Only got that sim c...

How to transfer my giffgaff number to a new O2 sim

Hello, I want to order a new O2 sim (new member) and i want to transfer my old giffgaff number to the new O2 sim. I have the PAC Can you please tell me step by step guided instructions? Do i order an O2 sim first? Thank you

Bill Enquiry, incorrect invoice

I've been charged 24.99 but on the bill the only things it says I've been charged for is 10.99 for SIM and 13.99 with 7.99 discount. Please explain why I've been charged an additional amount that is not explained on the bill? Regards

Am I use my phone in Australia

How can I check if I can use my phone in Australia

Resolved! Payments

Hi, so I didn’t notice my payment come out for 1 of my phone bills so I manually paid for it, logged back in to check all went through only to notice it’d come out already, so I’ve now paid x2 £67.63 for 1 phone bill, that x1 £67.63 was due to pay fo...

outstanding bill

I have an outstanding bill which needs paying but as my number is no longer recognized, as I HAVE SWITCHED TO ANOTHER PROVIDER, I cannot access the My O2 app or the old account. I'm being threatened with debt collectors but have no idea how to get ho...

Sim inactive

Hello, when I was abroad and I bought an esim, my O2 Sim became inactive. When I returned to UK, I tried to talk ro an agent but he send me to a O2 shop. Because I didn’t have time and I needed the phone, I bought another Sim and I replaced the O2 SI...

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Change of password

I've just tried to change my password and it came up an error had occurred I just want to check there's no scam going on

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