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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Out of bundle charges

On 21st August I received a text stating an order had gone through - NC17704691 - and giving me a link to check this. I did not click on the link as I had not ordered anything. Then I received a text, minutes later, to say my out-of-bundle charges re...

Insurance cover

Why am I still being charged £15.00 monthly for insurance that I have cancelled

Registering with o2

I am trying to register with o2 but do not have access to my mobile phone for the security code can I do this another way?

O2 account

I’ve been with O2 for a coupleof months and it will not let me log into My O2 App it’s says i have to wait 24hrs for it to start up but it has been months

Logging into my O2

I can’t log into my O2 when I sign in it says to contact you

Account

Won't let me log in

Billing issue

Hi, this is Jeongkil who used to use the number, xxxxxxxxxxxx I left the UK on the 19the of August and asked for the end of using O2 before. However, O2 is billing me again with some extra for late payments this month. I just want to finish using it ...

I have 2 plans xxxxxxxxxxx and xxxxxxxxxxxxxxx

My bills for xxxxxxxxxxxxx are far too much. I thought the spend on this account was capped, can you clarify please as my over all bill including device payment should be £60 not £103. many thanks [Mod edit: Please do not share personal details as yo...

O2 rewards mobile Internet devices

Hi.I've had £9 worth of o2 rewards I needed to use up or lose before October. My only option, was to use it as extra mobile Internet credit.I don't need this on my mobile tariff, but it would be useful on my laptop, which has a sim loaded with 2GB of...

cant get code

cant get code as on laptop

O2

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