NC83323169 order
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on 08-07-2024 13:29
I received this text
”Just confirming we've now removed your out-of-bundle charges reduction”
explain what this means. I do not understand what changes have been made and have not agree to them
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on 08-07-2024 13:50
Info from O2:
We advised customers of this change via email in May and that you'd receive a notification when this is complete.
The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app : https://www.o2.co.uk/help/apps/my-o2-app
Go to Support > Orders > Track my order > Select your mobile number.
Please refer to the email sent in May for additional information.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-07-2024 13:52
I'm not the only one I did received the same text
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on 08-07-2024 14:02
Same answer @Jwnsay
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

