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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9673 Views
  • 1 replies
  • 1 kudos

O2 App

hello. i have doenloadied the O2 app, but when it asks; "We need to send you a code to check that you’re supposed to have access to this account.Choose one of these numbers you’d like us to send the code to."it only gives me the last 4 didgits of a p...

12Gunner by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming in Greece and Malta

Which pay as you go no contract package should i buy that will be good for a two week greece and malta trip? How to enable roaming or is it automatically done once i land? What is my roaming allowance

Dee_Gray by • Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Not accessing account

Not receiving any texts with security code to access my account to make a payment? Now it’s not able to send any more codes and I have contacted o2 but they can’t help over the phone either. Can anyone help with how I can access my account please?

Kay17 by • Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Online chat

Have they stopped the online chat?my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.The services a lately seem to be shocking just for something so simple

HELP

Hi I really need some help, basically I rang O2 today on my phone to claim on my insurance due to my phone being smashed at the back, the claim was successful, I have policy number and another number which i took note of. DPD are collecting my phone ...

Emmah1 by • Level 1: Joiner
  • 484 Views
  • 2 replies
  • 0 kudos

URGENT

My contract finished. I don’t live in England. I paid my final bill. You charged me for a device plan for a month after the 3 year plan was over. I want the money back. When I try to login to my online account you need to txt me a code to a UK number...

-sha90 by • Level 1: Joiner
  • 346 Views
  • 2 replies
  • 0 kudos

No service

Good morningi am trying to activate my eSIM but unfortunately I have had no service in my phone since talking to o2 yesterday so can not receive any texts to verify the account what do u do?

N11 by • Level 1: Joiner
  • 373 Views
  • 3 replies
  • 0 kudos

cannot pay phone bill

need to pay phone bill off but when trying to do so won't let me get into my o2. cannot access any phone numbers as live in australia and nothing works!!!!!!

lizzie3 by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

How to transfer to new O2 sim

Under filling this form:https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form Are "number to be transferred" and "number to change" the same thing?

Dee_Gray by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Transfer to new sim

Under filling this form: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form Are "number to be transferred" and "number to change" the same thing?

Dee_Gray by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos
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