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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 has blocked sim due to someone pretending to be me

Yesterday I received a call from 02 asking is my phone was lost/stolen, I responded no and it turns out someone pretending to me had called up to report it lost.At the same time of the call I was receiving calls from a private number which when you a...

Sim only contract

I can get a new SIM only deal with USwitch for £9.99 per month, are you able to match this please?

Why bill gone up

Yes hello I'm just wondering why my bill's gone up to 4 more Done all my previous bills

Faulty device

Hello my phone has suddenly started having issues, I’ve had it less than a year I was wondering if this is covered by any time of warranty

Convert my physical o2 sim to esim

I can I convert my physical o2 SIM card to a eSIM card

Abroad and lost SIM!

Exactly what it says, lost my SIM whilst abroad and now can’t log into My O2 as they need to send code to my UK number.

New sim

How do I order a new sim as mine is broken I can’t get onto my o2 app as need a confirming code that I can’t get

account verifcation

I have broken my phone, number ************ but I cant log in to my o2 to order a new phone because it wants to send a verificaiton code to the broken phone. please resolve [Mod edit: Please do not share personal details as your posts are visible to ...

Email

I can’t remember my email for my o2 plan my account code is ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Change name

I need to the name on my account from my mums to mine

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