My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8547 Views
  • 1 replies
  • 1 kudos

I need a VAT bill

Can you please add VAT to my monthly bills again please I ned this for business purposes, thanks

Suzie046 by Level 1: Joiner
  • 355 Views
  • 3 replies
  • 0 kudos

Customer service

I'm the account holder and bill payer once happily with Virgin mobile. I had two SIM deals plus an iPhone for my daughter. I ended my sim deal for a far better one with another provider. I can't access MY account without O2 sending verification codes...

Cam41 by Level 1: Joiner
  • 1139 Views
  • 14 replies
  • 0 kudos

Resolved! access to account and bills.

I am the account holder of a phone account that was a gift for my grandaughter. I pay the bills and have done so for approximately 5 years now. i am unable to access the account and or view old bills. Whilst I have and own the email address and passw...

Monthly Payment?

Can you tell me why my bill is £5.00 extra this month?

Ladrick by Level 1: Joiner
  • 384 Views
  • 4 replies
  • 0 kudos

Resolved! modification of account details

got a mail today that i have a refund claim to request , i am trying to do that but i cant get through , i cant view my bills also....kindly assist

olawale by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Verify phone number incorrect number

I just made an account and I'm trying to verify my phone number but I must've put it in wrong as the last 4 digits don't match my phone number. How can I change it?

Jess19 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Resolved! leave

I wish to leave O2. I have cancelled my direct debit. What else do I have to do? NB: this website is really impossible to navigate if you want to LEAVE. I cannot find any way to do this

O2 Recycle Pack

I’ve recently upgraded my phone and was supposed to receive an O2 recycle pack to return my old phone and receive a credit. I haven’t received the pack but have had an email that I have 14 days to return the phone. How do I return the phone without t...

HPlummer by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos