Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Bill Enquiry, incorrect invoice

I've been charged 24.99 but on the bill the only things it says I've been charged for is 10.99 for SIM and 13.99 with 7.99 discount. Please explain why I've been charged an additional amount that is not explained on the bill? Regards

Am I use my phone in Australia

How can I check if I can use my phone in Australia

Resolved! Payments

Hi, so I didn’t notice my payment come out for 1 of my phone bills so I manually paid for it, logged back in to check all went through only to notice it’d come out already, so I’ve now paid x2 £67.63 for 1 phone bill, that x1 £67.63 was due to pay fo...

outstanding bill

I have an outstanding bill which needs paying but as my number is no longer recognized, as I HAVE SWITCHED TO ANOTHER PROVIDER, I cannot access the My O2 app or the old account. I'm being threatened with debt collectors but have no idea how to get ho...

Sim inactive

Hello, when I was abroad and I bought an esim, my O2 Sim became inactive. When I returned to UK, I tried to talk ro an agent but he send me to a O2 shop. Because I didn’t have time and I needed the phone, I bought another Sim and I replaced the O2 SI...