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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Payments

Hi, so I didn’t notice my payment come out for 1 of my phone bills so I manually paid for it, logged back in to check all went through only to notice it’d come out already, so I’ve now paid x2 £67.63 for 1 phone bill, that x1 £67.63 was due to pay fo...

outstanding bill

I have an outstanding bill which needs paying but as my number is no longer recognized, as I HAVE SWITCHED TO ANOTHER PROVIDER, I cannot access the My O2 app or the old account. I'm being threatened with debt collectors but have no idea how to get ho...

Sim inactive

Hello, when I was abroad and I bought an esim, my O2 Sim became inactive. When I returned to UK, I tried to talk ro an agent but he send me to a O2 shop. Because I didn’t have time and I needed the phone, I bought another Sim and I replaced the O2 SI...

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Change of password

I've just tried to change my password and it came up an error had occurred I just want to check there's no scam going on

Security code being sent to wrong mobile number. Don’t have the option of my transferred no

My current phone number is not an option to send the security code to. I transferred my Virgin mobile number to 02. The account isn’t recognising my current mobile number

Payment taken after service cancelled

HiI cancelled my phone but the direct debit was still taken this month, can this please be refunded and can you cancel the direct debit

Lost my sim

Hi! My phone was stolen, so I would like to replace my sim

Virgin customer

HELP!! Paying for sim that I don’t have. Since Virgin Media change over I don’t have a clue what I’m paying for keep getting the run around. I’m hard of hearing so I can only use online help but i cant seem to get it. I don’t know who set the account...

NHS discount

I had troubles with the activation of my NHS discount and now it has gone past the 28 days (which I was not informed of when I got the phone). I am very disappointed that this can not be added. I am only 32 days out! Please can this be added to my ac...

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