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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8454 Views
  • 1 replies
  • 1 kudos

Resolved! Offer

I purchased an Apple Watch series 9 which was meant to include offer of iPods for £20 however I have not received anything re offer??

GRoth by • Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Cant get e-sim

My sim is no longer working but i wish to keep using this. To log into my o2 i need to receive a message but cannot as sim card is broken. Can you please help?

Roaming issues

Hello,Currently I travel Europe and i have an issue with a roaming in Hungary, Budapest.It’s not connecting to the local phone networks. I have tried automatic and manual connection . In both cases -no results. please help me asap.thanks,alex

Alex188 by • Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping my number

I want to swap my number from my old phone under a family members o2 to my new phone in my name on o2. I keep getting sent back to my o2. It seems simple if it's a different network but o2 to o2 is a nightmare.

Essi28 by • Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Refund

hello, i never received my refund

Resolved! cancellation of my o2 account

Hello,while I was in the Uk I registered to VirginMedia and as part of the contract I also became a member of O2. However, once we started to prepare to move abroad I called virgin media to cancel my registration and it was told to me that my O2 acco...

Kubra1 by • Level 1: Joiner
  • 3272 Views
  • 1 replies
  • 0 kudos

Account approved but still can't log in to the app

Hi, my account was approved 2 days ago and I still get an error when trying to log in to the My O2 app"Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 h...

Gunar by • Level 1: Joiner
  • 425 Views
  • 3 replies
  • 0 kudos

Data and ca

I’ve paid my phone bill but I’m still yet to receive my calls and data 

Kiril by • Level 1: Joiner
  • 259 Views
  • 2 replies
  • 0 kudos

Top up

I am trying to top up phone and keeps saying carnt top up but money is being taken out of my bank account but my balance has not gone up on my o2

Helldog by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos
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