New phone ordered

Rachyb2020 · ‎09-11-2020

I ordered a new phone on Saturday and it said it would be delivered today (Monday) but I havent received any confirmation/shipping emails or despatch notes - only emails confirming my new contracts. Could there have been an error somewhere?

MI5 · ‎09-11-2020

@Rachyb2020

Most likely out of stock (regardless of what the website says).

It won't be on it's way until you get a dispatch email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎09-11-2020

@Rachyb2020 You'll need to speak to customer service: Guide: Coronavirus Community Help and Support

Use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Also below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2

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