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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Data problem

My son has 4gb data a month as of Friday he had 2.56 GB left but then this morning got a text from o2 to say he has run out of data but phone has been off or he has been at home with WiFi so what is happening?

Changing my 02 number to my previous one

I want to still use my old number I have the Pac code so how do I do it I did email you but had no response

Resolved! Phone calls recorded?

Hello,Since the ‘snoopers charter’ came into play, does o2 now record phone calls?There’s potential that I could need a call recording of a call I made a few weeks ago.

Resolved! Change phone details on my O2

Hi, I have an Iphone SE on a SIM only tarriff and when I sign in to my O2 it is still showing my old Iphone 7 details. I want to get the Visual Voicemail bolt on but it is not showing as available because it thinks I have my old 7. Any help would be ...

Resolved! o2 notification about network

is anyone else getting notifications when making and getting calls and sometimes not saying "my o2 is measuring network performance" Was only happening during calls but ive just had it when not making or receiving a call Anyone know what it means?

Money taken out

I refunded my phone within the 14 day cooling period and received the upfront cost of the phone back. However, the airtime cost has been taken from my account and I assume the device cost will be soon too as this would be the first bill. But i return...

Resolved! My o2 down?

Hello,Is ‘my o2’ down for anyone else?Says ‘we’re really busy, please come back later’

Resolved! how do i view previous bills

hi , how can i look and print backdated bills

seeing outgoing numbers that were rang from my handset

i need to see calls with specific numbers from my mobile that have been made this week

Data use

During Covid I have been using my lartner's BT broadband connection for work. This week I returned to my own flat where I use a dongle and data SIM (allowance 15GB) for work. My internet stopped working several times and I added 3 bolt ons, but they ...

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