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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Amending account details

My wife and I each have an iphone. Our O2 account shows only my wife's name, but my phone number. I want to amend the account details to show my wife's correct phone number and to add my name to the account with my phone number attached to my name. T...

Resolved! Register my iPad

I want to register my iPad number for MyO2 but I already have another o2 number so the system won't allow me to register my new iPad Pro

Resolved! Data History

Where do I find my data usage history over the last few months?

Resolved! My Device in my02 has previous device (Model/IMEI) attached to it, can't update

Hi, I've been trying to register my new phone with O2 WiFi so I can use the WiFi on TfL. It keeps telling me I need to sign up to O2 WIfi and that it would send me a text "to this device". Except it doesn't.When I found "my device" in the depths of t...

Resolved! Add an account to my existing o2 account so I can see both on the app

How do I add my missus account to my account on the o2 app? There both in my name

Resolved! I was sent a billing notification even though my contract should end

I called early July to let o2 know I wanted my contract terminating at the end of it (22 aug). This was all sorted and I received my PAC code, before the contract end date I ported my number to a different network successfully. However, i've been sen...

Resolved! contract

Where can I find out when my contract ends, O2 seem keen to hide this?

Resolved! Disney + free 6 months

Hi. I signed up for the 6 months free offer for Disney + as a pay monthly customer. How or where do I find out when my free subscription ends?Thanks in advance.

Resolved! Phone bill

I need a printed summary of my bill from the past year. Just bill date and payments made. One page not a rain forest

Resolved! Registered number used for security checks

I have a separate phone number registered with My O2 to enable me to make certain changes to my account, if required a code is sent to that number to be used to help validate me as the account holder. I no longer have access to that number but cannot...

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