My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8754 Views
  • 1 replies
  • 1 kudos

Resolved! Balance disappeared, Cannot call or text

Suddenly my balance is set to zero, I cannot call or text. Iam unable to chat with O2 . My O2 application keep me signing out if I try to use any thing on menu.

Jeddavi by Level 1: Joiner
  • 1262 Views
  • 5 replies
  • 0 kudos

Resolved! Problem to find my final payment on O2

Recently I have switched to another network and finished the service in O2. However, I received the email after 14 days when I left, and when I logged into My O2 for payment, I could not find anything but only the O2 wifi info so that I cannot pay fo...

Cac1 by Level 1: Joiner
  • 817 Views
  • 4 replies
  • 0 kudos

Resolved! Broken buds

Received "free" samsung buds in January, now one has stopped working. How would I get repair/replacement? And where has the o2 help chat gone? You just go round in circles on the website searching for someone to help you!!! Very frustrating

LisiLi by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Upgrade

I was told when signed up for comtract sim would need be with them for 3 months and now says that have to wait 4 minth and i been with them nearly 3 montha my bills alwats paid before hand so always in credit any idea why

Craignbj by Level 1: Joiner
  • 1203 Views
  • 7 replies
  • 0 kudos

Resolved! Data usage

Can anyone tell me how to find out my data usage for previous months please? I've spent ages going round and round the website and myO2 app. I even tried Aura who has such a limited list of questions it can answer that it's completely useless! I want...

SueS1 by Level 1: Joiner
  • 731 Views
  • 2 replies
  • 0 kudos

Data sharing

Hi I'm trying to workout how to share data linked to my account.. I get to the My Device tab on My 02 and click the View Shared Data Button. I then get taken to a page "Shared Data" at the bottom are images of two phones with phone numbers and data a...

Ant72 by Level 1: Joiner
  • 466 Views
  • 2 replies
  • 0 kudos

Resolved! Direct Debit

How can I change my direct debit from one account to another? I am on a contract but want to change to a sim only and buy a new phone outright but I am still paying £26 for my 4year old phone. How can I cancel this and change to a sim only as well as...

jenny6 by Level 1: Joiner
  • 1320 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Travel

So a charge has appeared £4.14 (no VAT) on my bill for o2 travel. I travel abroad a lot and I know what the charge is but cannot remember invoking it this month. There is absolutely zero detail on the bill as to what it pertains to, call, if so who t...

Gratters by Level 1: Joiner
  • 829 Views
  • 5 replies
  • 0 kudos

Resolved! No caller ID

Hi, I have recently had 9 miss calls from a No caller ID. How do i get 02 to tell me who the callewr was? Kind regards, Jack delaney

JD95 by Level 1: Joiner
  • 687 Views
  • 1 replies
  • 0 kudos

Resolved! Where do I find my account number

I can’t find my account number on My O2 as need to have to provide proof for name change

Lyd1 by Level 1: Joiner
  • 1082 Views
  • 2 replies
  • 0 kudos