Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Adding a phone number to my O2 app

How do I add a number to my O2 app?I can't get anyone at O2 to answer the phones or anyone on the online chat for the last + weeks. Also I can't get anyone to answer the phone so I can change my bill date and it's winding me up.I have been into the s...

Closing account and number

Once I have returned my phone in the post for a refund, will the number disappear from 'My O2' once they have scanned it in? How will I know when my contract has really been cancelled?

Resolved! Mobile data

I was sent a message to say I'm out of data but when I check myO2 app and the web I have 4GB left. There doesn't seem to be anywhere on the help pages to help me deal with this issue, I think I need help from a real live person but there doesn't seem...

Old number on new phone

Hi just wondering how I change my number back to my old one I’ve spoke to o2 yesterday they said it would take 24hrs it’s been 24hrs still won’t let me change it I’ve turned my phone on and off still nothing

mobile barring

My phone has been barred due to not being able to pay last month's bill I want to hold the barr till payday on Friday but I cant speak to anyone. Please help i don't want my phone being disconnected

Resolved! My O2 not available

Had my new O2 number for over a week now and the my O2 app is still saying it isn't available to me.

Contacting o2 by email/livechat

Hello,I had a query I needed to discuss with o2. My problem is I am deaf and cannot hear over the phone, and I was searching for their contact email address or live chat facility and cannot find one.Does anyone know what this information is? Thanks

Unblock

Hi blocked my phone online as i lost it but now i have found it and forgotten how i did it online now i cant unlock it as i cant remember how i done it online

!!!

Hello, last night I wanted to subscribe to o2, I answered all the questions until I reached the payment method, then I selected the card and it gave me an error, I inserted it again and it gave me an error again, 3rd time I changed the card and paid ...

Resolved! Spending cap

How do you turn off the spending cap

O2

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