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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! proof of usage document.

Insurance company asked me for proof of usage document with IMEI of device, also, to be shown first and last time when device has been conected. Any suggestion?Thanks very muchIGN

Resolved! New sim but want old number back

Hello I’ve recently lost mi SIM card due to taking it out and putting my partners in my phone .. I have now bought a new SIM card and would like to get my old number back

Resolved! Acessories

How to return apple earpods?

Adding pay monthly phone to PAYG account

Hi all I now have a new O2 contract phone which I use in parallel with PAYG SIM elsewhere. The MyO2 login only seems to display the PAYG number. When I attempt to 'bring in new device', the website indicates that the pay monthly device is already ass...

microsoft charges

Hi, ive been recievin texts monthly stating theyre from microsoft, charging 10.99 to my phone bill. i have been in contact with microsoft multiple times and three members from their specialist team have siad there should be no charges on my account o...

Calls made from abroad not on itemised bill

I am looking for proof of phone calls I made from abroad for an insurance claim. When I have looked at my bill for calls I made that week it is showing that I did not make any calls at all for the whole time I was away! Is this normal?

Resolved! New upgrade contract

If I upgrade through the o2 app and get a new phone and sim will the old sim contract be automatically cancelled?

Resolved! Balance disappeared, Cannot call or text

Suddenly my balance is set to zero, I cannot call or text. Iam unable to chat with O2 . My O2 application keep me signing out if I try to use any thing on menu.

Resolved! Problem to find my final payment on O2

Recently I have switched to another network and finished the service in O2. However, I received the email after 14 days when I left， and when I logged into My O2 for payment, I could not find anything but only the O2 wifi info so that I cannot pay fo...

Resolved! Broken buds

Received "free" samsung buds in January, now one has stopped working. How would I get repair/replacement? And where has the o2 help chat gone? You just go round in circles on the website searching for someone to help you!!! Very frustrating

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