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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change user name

How can I change my user name

Resolved! O2 network

Why does my phone keep saying sign in to the o2 network, then when I have signed in it keeps popping up saying the exact same thing, because of this I can't use my phone unless it's connected to WiFi... Any help

Resolved! Insurance

What time does the o2 insurance is open so that i am able to make a claim?

Resolved! receipt/proof of purchase

i cannot find the receipt/proof of purchase for my new phone I ordered on the 4/7/2020. Dose anyone know where to find this?

Resolved! Register SIM

Hi I am new to all of this I just need to know how do I register my sim.

Resolved! Upgraded to new iPhone but unable to make or receive calls or texts

We have upgraded iPhone and inserted new nano sim as directed. Downloaded all apps and contacts which are working when connected to WiFi but unable to make or receive calls or texts. Tried contacting O2 but no one available to speak to!

PDF Bill

I've tried to download a pdf bill from My O2, however it gets stuck on the "generating pdf bill" page. There is nothing wrong with my connection. Any clues as to how I can fix this?

Resolved! Unable to log in

Hello, i got a new phone today and i was unable to remember my password so i reset my password, the code is coming up in valid and then is working after sending the code 12 times and then i go through the procedure of changing my password but its say...

Device invoice

Hi I have recently had a new phone and my tariff has changed to an airtime and a device bill. I can find the airtime bill, but can't locate the device bill, its just showing the contract agreement. Can anyone help me please, with thanks.

Resolved! Text Message - Genuine?

Hi, I received a text message saying that O2 couldn't process my latest bill and to avoid fees I need to update my payment information. Is this a real text as doesn't seem right to me.

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