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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Problem upgrading my contract

Hi CommunityI am trying to upgrade my contract since Monday with no success. I went to My O2 app and was presented with the message to upgrade free of charge. I chose my handset, sent it to my basket and was ready to checkout when I was presented wit...

Resolved! 29th August Asked to upgrade all security details on my o2

I recieved a text message on 29th August from 02 to upgrade all my security details on my 02 account due to an upgrade is this a scam as when I went into the account all my details were required to re entered.

Resolved! New o2 app has change

Can you please tell me I had both phone on the old app but now only one is on the new app how can I add the second phone

Resolved! Change my billing date on my app

Hiya, I’m wandering if I have to phone up customer services for changing my date the bill comes out or is it possible to do it on my o2 app???

Resolved! Direct debit

Hello, I have accidentally cancelled my direct debit and need to set it back up again how do I go about doing so?

Problems with MyO2 app and account

I have recently joined O2 and set up my O2 account online and in the app on my new phone with the new phone number I received from O2. I then transferred my old number across and it came through on Wednesday. Since the transfer, I am having problems ...

Resolved! Balance

How do you take money out of your O2 account? i have £4 in and i can’t use it to pay anything as my monthly bill is £20 and i can only add £10, £15 or £20 and so on which is no use to me.

I can't remove my The Ultimate Bolt On.

Hello, I can't remove my The Ultimate Bolt On.

Resolved! Free Diggit BT Speaker Twin pack

I ordered the above as part of a tablet purchase on 05/08/2019 and as yet have not received delivery of the product. As it is classed as an accessory it cannot be tracked via the website. Can anyone help?

Resolved! O2 App Issues

Hi I have the O2 App loaded on my iPhone and it requires a 4 digit PIN to access the account. When I try to log in using the App it informs me that my PIN has expired.There is a link which offers the option to "Change PIN", but following that link si...

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