My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8362 Views
  • 1 replies
  • 1 kudos

Resolved! To-link 4G LTE network problem

I have an M7350 Mifi with a pay as you go sim loaded with 6G but any devices I connect won’t load the internet

Chris74 by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Resolved! Change my number

I can not get in touch with a customer service adviser I have tried on numerous occasions I would like to change my mobile number

Max4x by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Add a device onto my plan

How can I pay my bill and add the device onto my existing accounts.

Angela123 by Level 1: Joiner
  • 408 Views
  • 2 replies
  • 0 kudos

Resolved! viewing mobile use of other phones registered to me

When I log in to my O2 I acan only see the mobile numbers and the data use for 2 out of the 4 mobiles registered to me. How can I get to see the other 2 mobile accounts ?

GI by Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos

Resolved! cannot call

Hi there,I cannot call with my phone. Checked my O2, all is paid and done but when I call out I get a quick dailing tone

onthego by Level 1: Joiner
  • 714 Views
  • 5 replies
  • 0 kudos

Resolved! Returns

Hello, Does anyone know where I can return an item that was sent to me. It was the wrong item, and I cant get hold of anyone to find out. Also I sent a phone to be repaired. Does anyone know how long it will take? Thanks in advance.

Angie79 by Level 1: Joiner
  • 538 Views
  • 2 replies
  • 0 kudos

Resolved! I cant ring o2 my phone is down

I cant ring o2 my phone is smashed ,all i have is my old phone and a pay and go sim card that does not work.I just want my old pay a nd go account on the new pay and go sim .But i cant find anyway to contact o2 thats not ringing them.I would ring if ...

O2 App Support Notification won't go!

Hi, on the O2 app - I can't seem to get rid of the Support Notification and it's annoying as this showing up on the notification on home screen when there's apparently no issues etc. The below show the support bit:When I select the support tab, it's ...

Resolved! O2 Network

I’ve woke up today and have no access to my 4G at all? Is anyone else on O2 like this?

Megs by Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Made last device payment and now no data?

Made my last payment on my Device plan and my Tarrif shows I should have a 15GB allowance. However I've had no 4g available for a few days and none available in the My O2 app. Any ideas? Today is also my Upgrade date but upgrades don't seem to be ava...

No Data.png Tarrif.png