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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim Swapping Problem

So I have just got a brand new phone today that came with a brand new 5G ready sim. When removing my SD card from my old phone my old sim managed to get sheared in half and no longer works. This means that I cannot get the sim swap code sent by text ...

Resolved! Paying final bill

Hey all, I've been getting some emails/texts/phonr notifications in regards to a final bill I need to pay. The bill isn't for much but I'm having some difficulty actually paying it. My Account on the site doesn't list anything in regards to a bill to...

Resolved! Disney+ Offer seems to have finished early

We renewed a phone contract back in August and part of the deal was 6 months free Disney+, I activated the account and watched a few things on it. I've not logged in though for about a month until today when got the screen telling me that my subscrip...

My o2 account

Hello, I need help with logging into my account it says "my o2 isn't available to you yet if your new to o2 it can take uo to 48 hours to be ready" but it's been three to four days no would someone be able to help me please

Resolved! My O2 app / account not showing data allowance

When I open the my O2 app or sign in to my account on a pc I can see my calls and text allowance but not how much of my data is remaining (the usual circle just isn’t there or is greyed out). I've signed out and re-installed the app to no avail. Can ...

Resolved! Password problems

I can't get into my O2 app on my iphone. I input my password and it says it's wrong. I try to change it, but it says I can't change it to what I choose - because it is my existing password (I know it's the correct one and want to keep it). It is the ...

Resolved! Data

Why after a year of a two year contract with O2 (for I pad) am I getting messages half way through my billing period telling me I am out of data? I use my I pad for looking at my e-mails, face book and reading/sending messages, I am elderly and am do...

Resolved! recieved txt

I received a txt today as follows:- "we are unbale to process your lastest payment, imodrer to avoid fees please update you imformation via. [personal details removed]. I have taken this as a scam. the mobile number quoted in via txt is [personal det...

Resolved! My first bill says 'paid' but I haven't paid it yet?

As above really, my first bill says paid and I haven't paid it yet? What does this mean? I tried to ring up O2 but the person I spoke to didn't speak English very well so I couldn't understand. Any help appreciated thank you.

Resolved! wrong device shown in my O2 account

The wrong device (and IMEI ?) are shown in my account since I changed my phone and had to use a new SIM which was changed to my original phone number. How do I get the account device details changed to show the new phone details?

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