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Ben9 · ‎29-10-2020

1. I changed my sim the other day, I am still waiting on getting a network signal. Why is this taking so long?

2. Why is the only way to get in touch with customer service via a message board or a phone call? The talk to an agent tab on the app does not work EVER! Always says agents are busy. I can't call because... I have no signal.

Cleoriff · ‎29-10-2020

@Ben9

Keep rebooting your phone, is the first thing to do.

You could call O2 if you borrowed a phone, used a landline or use Skype. All numbers in this guide. Guide: Coronavirus Community Help and Support

Live chat will usually pop up if you are browsing the shop https://www.o2.co.uk/shop

Edit spelling from fist to first..

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎29-10-2020

@Ben9

Keep rebooting your phone, is the first thing to do.

You could call O2 if you borrowed a phone, used a landline or use Skype. All numbers in this guide. Guide: Coronavirus Community Help and Support

Live chat will usually pop up if you are browsing the shop https://www.o2.co.uk/shop

Edit spelling from fist to first..

Veritas Numquam Perit

MI5 · ‎29-10-2020

@Ben9

Did you do a SIM swap Guide: Sim Swap: a mini guide 2017 update ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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No network signal and no chat options available although advertised on app

Trying to change preferred contact number in My O2

Hi

Leaving O2

£10 Rolling plan and using my phone abroad.

I want to leave