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LelettaAcal96 · ‎27-10-2020

Hi,

I tried to do a one off top up of 4GB in data on my account and it says there's a problem.

How can I buy more data?

Thank you,

Leletta

Cleoriff · ‎27-10-2020

You could try again this morning in case the system was glitching at the time you tried, or call O2 on any number in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎27-10-2020

@LelettaAcal96

O2'S systems go down for maintenance around midnight so it's never a good idea to do anything on your account around that time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎29-10-2020

Hey @LelettaAcal96 just checking if you managed to get this sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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I can't buy data bolt ons

Trying to change preferred contact number in My O2

Hi

Leaving O2

£10 Rolling plan and using my phone abroad.

I want to leave