Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How do I terminate my contract without having access to my SIM card?

As per title. The "Leaving O2" site here is useless: https://www.o2.co.uk/help/account-and-billing/leaving-o2 It just sends me to the "Contact us" site here: https://www.o2.co.uk/contactus The two sites just link me in a circle. There's no live chat ...

Resolved! Live chat and Billing

Trying to Contact O2, but they have barred all calls, whenever call gets diverted it automatically disconnects so I can't get through to them. Tried live chat, but can't find button anywhere. Where can I contact O2, that I actually speak to a human a...

Resolved! Hello

Hello I like to pay now and my phone still unlock and can u help me and I can't use call phone and I'm deaf

Card payment

Where can I manage payment card details on the O2 website?

O2 contact

Finding it impossible to get in touch with O2. Robot on calls then it constantly cuts you off, no email working, no online chat options...think I’ll move to new provider that actually knows how to communicate!

Resolved! Registering New Phone on My O2

I have bought a new unlocked phone and put in my O2 sim. I am on a monthly pay sim only contract. I want to add the new phone to my O2 to replace my current older phone. Because it's the same sim the phone number is the same. I have tried to do this ...

Resolved! Possible Scam

Who else has received a scam text today claiming to be from O2 saying payment problems,click on this link? But was just a normal text phone number : +44 7940023264..... Tried to contact O2 ,but no help..

Sim Swapping Problem

So I have just got a brand new phone today that came with a brand new 5G ready sim. When removing my SD card from my old phone my old sim managed to get sheared in half and no longer works. This means that I cannot get the sim swap code sent by text ...

Resolved! Paying final bill

Hey all, I've been getting some emails/texts/phonr notifications in regards to a final bill I need to pay. The bill isn't for much but I'm having some difficulty actually paying it. My Account on the site doesn't list anything in regards to a bill to...

Resolved! Disney+ Offer seems to have finished early

We renewed a phone contract back in August and part of the deal was 6 months free Disney+, I activated the account and watched a few things on it. I've not logged in though for about a month until today when got the screen telling me that my subscrip...

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