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Myo2 app showing incorrect number

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Brassneck
Level 1: Joiner
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on ‎22-08-2019 09:34

on ‎22-08-2019 09:34

So got a new sim to convert to payg. Got old number switched to the new sim but in the myo2 app the number showing is the number for the new sim so I can’t manage my account there. How do I fix? Thanks
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MI5
Level 94: Supreme
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on ‎22-08-2019 09:38

on ‎22-08-2019 09:38

@Brassneck 

Give customer services a call to check your login details Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151672 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎22-08-2019 09:38

on ‎22-08-2019 09:38

@Brassneck 

Give customer services a call to check your login details Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎23-08-2019 11:58

on ‎23-08-2019 11:58

Hey @Brassneck, it'd be great to hear how you get on with this! Hopefully after following the advice above you're all sorted slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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