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My02 Sign in Issue

Ross11234
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on ‎23-04-2020 14:51

on ‎23-04-2020 14:51

Hi. I sign in and it says my name at the top right, I show a screenshot but seems I can't, but then I click on my02 it says I still need to sign in even though I am already am. Will this be because I need to wait till the product arrives, before it can be properly set up or is the Website broken.
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MI5
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on ‎23-04-2020 15:33

on ‎23-04-2020 15:33

@Ross11234 

It's a glitch of the website. It's always been the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ross11234
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on ‎23-04-2020 20:32

on ‎23-04-2020 20:32

So how do I fix it
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Ross11234
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on ‎23-04-2020 20:33

on ‎23-04-2020 20:33

If you know please
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Cleoriff
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on ‎23-04-2020 20:35

on ‎23-04-2020 20:35

Are you trying to sign in via phone or PC?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎23-04-2020 21:36

on ‎23-04-2020 21:36

@Ross11234 

You just have to sign in again as it's a different part of the website.

You'll probably find it will sign you out of forum at the same time too........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ross11234
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on ‎24-04-2020 11:43

on ‎24-04-2020 11:43

tried both same issue

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Ross11234
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on ‎24-04-2020 11:44

on ‎24-04-2020 11:44

sadly when i sign in asks me to try again and i try again and account doesn't exist even though am signed in clearly the site needs fixed

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Ross11234
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on ‎24-04-2020 11:46

on ‎24-04-2020 11:46

broken website.png

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MI5
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on ‎24-04-2020 11:48

on ‎24-04-2020 11:48

Looks like your MyO2 isn't setup yet.
Might need to give it a couple of days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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