Leaving O2

[Ely]

Can someone please help me!!! I’m going insane!! I’m being sent round in bloody circles between the website and app and all I’m trying to do is cancel payments as my contract has finished and they’re still bloody charging me!! You click on leaving O2 on the website and it says ‘contact us’, you go on that page and you can’t contact anyone!! They say they’ve still got people answering calls but there’s no number!! I’m exasperated!

[Cleoriff · Accepted solution]

Hi @Ely 

Cancel by text

Guide: Cancelling Your Contract 

[KingAmo]

@Ely
First sorry for the inconvenience this may have caused. We understand your worries.
@Cleoriff can you get this person a guide on how to cancel your contract.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Try contacting customer service and see if they may help you in anyway
Sorry but I hope this helps

[Cleoriff]

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@KingAmo wrote:
@Ely
First sorry for the inconvenience this may have caused. We understand your worries.
@Cleoriffcan you get this person a guide on how to cancel your contract.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Try contacting customer service and see if they may help you in anyway
Sorry but I hope this helps

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I have done @KingAmo ...just before you posted. No need for them to contact customer services at all x

[KingAmo]

@Cleoriff
I guess I was too slow😅