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Trouble Creating a Virgin Media O2 ID

NewPhoneHelp
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Hello,

I've recently renegotiated my Virgin Media contract and gained the use of an O2 sim card.

I'm having trouble linking my VM account to my O2 account to create a Virgin Media O2 ID.

To start the process I followed this link:

https://www.virginmedia.com/my-virgin-media/link-sign-in-virgin-media-o2-id?_gl=1*19olbsf*_ga*NTUzNz...

I got as far as the two prompts asking for my O2 login details. I was able to get through the other prompts without any problems.

I entered my email address then my O2 password.

Once continue is pressed the site goes back to asking for my email address.

I can't get any further than this. The site seems to be stuck in a loop of asking for my email after my password is entered.

I tried a few days ago with no luck and I'm still having the same issue this morning.

My O2 login credentials are correct; I can successfully log into the account so I don't think that's the issue.

Has anybody had this problem before?

Thanks

Message 1 of 7
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madasaf1sh
Level 77: Grand Master
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@NewPhoneHelp 

 

I would contact Virgin Media if you are starting on that side, and to be honest I don't know anyone who has done this.. 

The reason I say speak to VM is that you are coming from that side of the IDP process...

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 7
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pgn
Level 76: Forum Legend
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The system will, when you have satisfied it that your MyO2 credential is valid, then always expect you to login with the password that you have/had for your VirginMedia account, @NewPhoneHelp - oddly. Good luck!

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NewPhoneHelp
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I first asked this question on the VM community forum. I was asked to try the account creation process with a different browser. I tried three browsers across two different computers and the problem remained the same.

 

Apparently the sub-forum I used is now the responsibility of O2, so I signed up here.

 

I would like to create a Virgin O2 ID but I'll just start using the SIM without an account If I can't get anywhere.

Message 4 of 7
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Enlli
Level 66: Unequalled
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Create a MyO2 Account separate to Virgin to start with.

I ran for 6 months before I created an ID. It's no more than a common way of signing into O2 or Virgin. The two are still separate so the ID has little advantage.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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NewPhoneHelp
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I've tired the account merging process twice this afternoon. Now I'm being told that the accounts can't be linked.

 

I'll not bother with an account. 

 

I'll send for a PAC code for my current SIM. How do I send the PAC code to O2?

 

Much apricated

 

Screenshot 2024-03-31 141640.png

Message 6 of 7
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jonsie
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