cancel
Showing results for 
Search instead for 
Did you mean: 

My02 App question.

Anonymous
Not applicable
Hi Guys and Gals,

Due to running out of Data a few days ago I added 'The Works' Bolt on.

I can see it's been added onto my Payg account via the App under the tab 'My Bolt Ons, but it won't tell me any further info such as remaining allowances through the app.

I can go online via my MBA and find out that way.

Question to you guys on Contract.

I understand your Myo2 is different to mine as you can check your billing info.

If you add a Bolt On and look in your Myo2 does it just give the info as I described above , or does it also show you the allowances and what's remaining ?
Message 1 of 36
10,386 Views
35 REPLIES 35

Anonymous
Not applicable
Sounds like a payg limitation
Message 11 of 36
5,490 Views

jonsie
Level 94: Supreme
  • 93229 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

Anonymous
Not applicable
Got to be some perks for contract wink
Message 13 of 36
5,482 Views

Anonymous
Not applicable
So if you add a bolt on on a contract can you see the remaining allowances in your myo2 app @Anonymous
Message 14 of 36
5,480 Views

Anonymous
Not applicable
Yes I can @Anonymous
Message 15 of 36
5,478 Views

Anonymous
Not applicable
Thank you for clarifying @Anonymous

Now what I further fail to understand is how that can be a perk for contracts ,but instead I think a fail for this generally useful app tool !
Message 16 of 36
5,476 Views

Anonymous
Not applicable
Yes true bob maybe Toby can help
Message 17 of 36
5,473 Views

jonsie
Level 94: Supreme
  • 93229 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

It shouldn't be too hard to write into the software but whether O2 would be doing that in the furure I'm not sure. I mean the tools are there to get the information by other means so P&G should have the same information available in My O2.

Message 18 of 36
5,472 Views

MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Maybe it's not caught up yet....?
What happens if you send a text request for your balance?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 36
5,455 Views

Anonymous
Not applicable
I get this :

2 of 2: O2: The Works Bolt On - You've got 563.8 MB and 50 pic msgs left this month.
This expires on 21 Sep.

1 of 2: O2: Hello. You've got 3468 texts, 228 minutes of calls, and 0.0 MB of data left in your Big Bundle. Make sure you use them before 29 Aug.
Message 20 of 36
5,454 Views