myo2 app v5

[Anonymous]

just updated the my O2 app loads takes pin starts to load account data which you can see filling in ( I have 4 pay monthly) then "unfortunately My O2 has stopped"

Removed reloaded but no better. Note 2 that runs fine mind you still waiting for Kit Kat

[MI5]

Have you rebooted the phone?

[Anonymous]

Hello @Anonymous

Myo2 can sometimes be a little glitchy and thus more often then not it resolves itself.

Check again this morning and if it's still not behaving perhaps give O2 Customer Services a quick call or use Live Chat.

O2 link http://www.o2.co.uk/contactus

[MI5]

This isnt a my o2 app glitch regarding o2's systems, its a phone based issue, or the app update isnt compatible with the phone/os.

[jonsie]

There is no problem with the app on my Note 2 so it's a problem with the OP's phone/software.

[Anonymous]

Any update on this is it working now? @Anonymous

[Anonymous]

No retried and deloaded reloaded still same. phone is as out the box + kies updates no non gen updates no rooting  or anything else really annoying as you can see the data all there and then it crashes help files and everything else is ok Phone works fine with kies 3 and everything else  and worked fine with old app.

Internet app fine just this app

[MI5]

If it's straight out of the box with no additions it will be painless for you to try a factory reset to see if it helps.

[Anonymous]

Did you follow Mi5's advice on this? Let us know if it's working @Anonymous

[Anonymous]

Had already rebooted re loaded after removing and no better going to see if i have in my burned downloads the old app