MY O2 app

[chrismorris86]

I recently upgraded using the fast-track upgrade Refresh to iPhone 5s and the bill section of the MY O2 app is not letting me view my latest bill. I have had the handset for over a month now and the MY O2 app still doesn't work properly. I can not view my current/latest bill via the MY O2 app. I have uninstalled it and re-installed it SERVERAL times and it still doesn't work properly.... maybe this app needs a major update!!!

Help?!

[Anonymous]

Hi.

I'd suggest calling o2 202 to have your account checked.

[jonsie · Accepted solution]

The app works fine for most people. I would suggest a call to customer service on 202 to make sure it is set up correctly and that the login details you are using are the ones O2 used to set it up. The app is great for seeing bills, charges and allowances. Once you are able to access it I'm sure you will revise your opinion so please call 202.

[Anonymous]

Hi the app itself works I think you may need to give customer service a call on 202 and ask them to check it out it may need resetting at their end

[Anonymous]

Double snap

[chrismorris86]

My sign in details are correct but all i'm getting is "Sorry, there's been a problem. Please try again later" on the Your Latest Bill section.

[Anonymous]

Have you tried customer service on 202

[chrismorris86]

Yes i've called 202 and i'm waiting for someone to call me back to sort this out. My girlfriends MY O2 app works fine and she can view her bill as normal via the app which is fustrating.

[Anonymous]

I understand your frustration but it will be sorted at least if your girlfriends works you know the app itself works

[Anonymous]

Hopefully

A, My suggestion of calling O2 on 202 and subsequently their follow up to you will resolve any account issue.

B, It's a glitch and resolves itself.

Let us know how you get on please.