My o2

[Louise28]

It says my o2 is not set up but i have had my account for years

[MI5]

@Louise28 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jonsie]

O2 have only half done a job of changing customers to a new billing system

It could take forever and a day for them to actually complete a task that seems beyond whatever IT staff they either employ or outsource to.

[MI5]

and the ridiculous notion of having to generate and use a new email address to regain access is just farcical.