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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancelling my contract early

Due to the forthcoming price increases, I am considering moving to another provider. However, my contract does not end until September this year. What are the penalties for doing this?

Last bill

Give me my last bill

about my account price

speak to agent

Resolved! Amazon Prime

How do I redeem Amazon Prime 6 months free? You don't make it very easy. Funny that. Thanks Tom

Can't login to my 02 app after waiting more than 48 hours

hi i am a new customer of Volt Bundle here, just received my o2 sim 4 days ago, but since then, I can't log in to my o2 app for some reason it told me to wait 48 hours. weirdly I can log in with the same credentials on the website, can anybody advise...

My 02

Been months and still can't access the app a window always pops up telling me I have 48 hours to wait. My data runs out in less than 3 weeks. I need to access my 02 to track data usage.

Bill

I've been charged VAT in my last bill, I don't know why it has beeen charged.Moreover,i was supposed to get 6 months of free amazon music, but i've been charged for it this month.I need refund for this,and don't want to use Amazon music as an extra f...

Email address change

Hi, I am not able to change my email. My email is connected to an old o2 number and I am not able to update my email. Can you please help me with this? Thanks

Resolved! Phone is broken, can't make calls.

My phone is broken so I can't ring O2 while I obviously need to cancel the airtime bill. I can access my O2 account through my laptop however, it seems that there is no option to cancel it through myO2?? Should I try emailing?

cant log into my o2 account (my mum can't either)

Both me and my mum cannot access our separate account and are having the same issue.I tried logging and it would not let me so I changed my password and tried again but it came up with a message that my account isn't ready yet even tho I've had my ac...

O2

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