My O2 App not loading

[AlbertJ]

Hey all,

Got my O2 SIM Card today and my number transferred over - all went smoothly. 

Before the number transfer and me getting the SIM, the app worked fine. Now, whenever I open it I get this:

For a while now. I tweeted them but the response time there is awful, and have not had a good experience with their Customer Service on the phone so far. 

Any help appreciated. Thanks

[MI5]

@AlbertJ 

Give a day or two to catch up with itself.

[Dhaw]

That happened to me when I transferred my number from 3, it took a couple of days for it to start showing the information

[AlbertJ]

@MI5 @Dhaw 

Oh I moved from Three as well.

Thank you both for the quick information, this is a great helpful community.

[MI5]

You're welcome

[AlbertJ]

5 days later and it's still showing the same - any solutions for this?

[MI5]

@AlbertJ 

You could try calling customer service Guide: Coronavirus Community Help and Support but in these circumstances it usually resets when your next bill is produced.

[AlbertJ]

I'll wait for the next bill cycle in that case. Can't see Customer Service being particularly helpful given past experiences 😅