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My O2 App not loading

AlbertJ
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Hey all,

 

Got my O2 SIM Card today and my number transferred over - all went smoothly. 

 

Before the number transfer and me getting the SIM, the app worked fine. Now, whenever I open it I get this:

El6PkvLWoAEVFQ_.jpeg

 

For a while now. I tweeted them but the response time there is awful, and have not had a good experience with their Customer Service on the phone so far. 

Any help appreciated. Thanks

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MI5
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@AlbertJ 

Give a day or two to catch up with itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Dhaw
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That happened to me when I transferred my number from 3, it took a couple of days for it to start showing the information
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AlbertJ
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@MI5 @Dhaw 

Oh I moved from Three as well.

Thank you both for the quick information, this is a great helpful community.



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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 8
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AlbertJ
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5 days later and it's still showing the same - any solutions for this?
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MI5
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@AlbertJ 

You could try calling customer service Guide: Coronavirus Community Help and Support but in these circumstances it usually resets when your next bill is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 8
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AlbertJ
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I'll wait for the next bill cycle in that case. Can't see Customer Service being particularly helpful given past experiences 😅
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