MY O2 app

[chrismorris86]

I recently upgraded using the fast-track upgrade Refresh to iPhone 5s and the bill section of the MY O2 app is not letting me view my latest bill. I have had the handset for over a month now and the MY O2 app still doesn't work properly. I can not view my current/latest bill via the MY O2 app. I have uninstalled it and re-installed it SERVERAL times and it still doesn't work properly.... maybe this app needs a major update!!!

Help?!

[chrismorris86]

Reset password = Fail
Uninstall and reinstall the app = Fail
Hard reset the phone = Fail
Sign out & back in on O2 data (Turn off WiFi) = Fail
Download the app straight from the O2 website = Fail
Set your account as the default = I only have ONE account

The list is endless.....

[MI5]

As frustrating as it is we are unable to advise any more than has been said already, sorry.
You will just have to keep trying CS until something is sorted .

[chrismorris86]

Some of us have been trying CS for the last 3 months.... 3 months man! I never had this sort of issue when i was with Orange.

[Toby]

Hi Chris,

I can try and help you with this. Feel free to send me a private message and we can have a chat.

[jonsie]

Sometimes it does you good to vent but as MI5 says, as customers we aren't able to help in this instance.

Perhaps a PM to @Toby could help as he may be able to look into this for you.

[jonsie]

Shucks!...beat me to it @Toby !

[Toby]

---

@jonsie wrote:

Shucks!...beat me to it @Toby !

---

Only by a margin

[Dave10321]

Hi all,

Just a follow up on the problem which I'm still having using the My O2 app on my iPhone 5s.

A few days ago I phoned O2 customer services and told them my problem yet again. When I told them that I've tried everything and even deleting and redownloading the app, I said that I was starting to get fed up with it.

The lady I spoke to (Kelly) said that she's going to fill in a form and send it off to the Tech team where I even gave them my username/password and that I'll hear back from her in the next 24-48hrs.

Well, Guess what!? I haven't heard a thing since.

So this afternoon I popped into an O2 shop in Portsmouth as Gosport doesn't have one.

When I walked in a lady came upto me and said "Hi, can I help?" My reply was "Yeah, Where do I start!?"

After I told her my problem with the app, she said that it was strange as she hasn't seen anyone else with that problem. Anyway, she got all my details up on screen and phoned someone (Probably customer services again.) 

The person on the other end of the phone said that she can see notes of when I've called and that the form Kelly was suppose to send off wasn't sent properly! GRRR FGS!! So another form has been sent off (I hope) from Laura based in Glasgow but it could take 5-10 days for someone to call me if they need more info.

I will get this sorted but why has it taken a good 2-3 months to sort it!?

[Anonymous]

Sounds very much like poor communication between departments 😞

Fingers crossed for you.

[chrismorris86]

I've had this problem for 3 months and still i'm NO FURTHER FORWARD! How can customer services say they have not heard about this before, clearly i am not the only customer suffering from this fault.....