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Live chat and Billing

Gmiller
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Trying to Contact O2, but they have barred all calls, whenever call gets diverted it automatically disconnects so I can't get through to them. Tried live chat, but can't find button anywhere. Where can I contact O2, that I actually speak to a human and not a machine as when they call me the machine only gives option to pay, no option to speak to a person.
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MI5
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@Gmiller 

Try calling from another mobile or landline.

The numbers all work fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Gmiller 

If you pay your bill you will be reconnected.

Live chat, when available, will pop up here http://www.o2.co.uk/contactus

or in the shop pages https://www.o2.co.uk/shop

You can also use these numbers from any phone to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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@Gmiller

You will need to ring the payment management team from either Skype or another phone on 0800 902 0217

All details are here:

https://www.o2.co.uk/help/account-and-billing/payment-support

Do Not use live chat for these issues.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Cleoriff
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@Gmiller 

You'll need to call O2 or use Skype if calls are barred.

Numbers including Skype are here Guide: Coronavirus Community Help and Support 

 

 

Veritas Numquam Perit

Girl in a jacket
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Gmiller
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That's the problem, I'm trying to pay, but cannot contact them.
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Gmiller
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I'll try this, thanks
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MI5
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@Gmiller wrote:
That's the problem, I'm trying to pay, but cannot contact them.

@Gmiller 

You should be diverted to the payment line where you just enter your card details.

Alll ways to pay here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 12
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Gmiller
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All calls keep getting disconnected. All saying Invalid number.
Message 8 of 12
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MI5
Level 94: Supreme
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@Gmiller 

Try calling from another mobile or landline.

The numbers all work fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 12
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JoC1
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Thanks
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