Live chat and Billing

[Gmiller]

Trying to Contact O2, but they have barred all calls, whenever call gets diverted it automatically disconnects so I can't get through to them. Tried live chat, but can't find button anywhere. Where can I contact O2, that I actually speak to a human and not a machine as when they call me the machine only gives option to pay, no option to speak to a person.

[MI5]

@Gmiller 

If you pay your bill you will be reconnected.

Live chat, when available, will pop up here http://www.o2.co.uk/contactus

or in the shop pages https://www.o2.co.uk/shop

You can also use these numbers from any phone to call Guide: Coronavirus Community Help and Support 

[madasaf1sh]

@Gmiller

You will need to ring the payment management team from either Skype or another phone on 0800 902 0217

All details are here:

https://www.o2.co.uk/help/account-and-billing/payment-support

Do Not use live chat for these issues.

[Cleoriff]

@Gmiller 

You'll need to call O2 or use Skype if calls are barred.

Numbers including Skype are here Guide: Coronavirus Community Help and Support 

[Gmiller]

That's the problem, I'm trying to pay, but cannot contact them.

[Gmiller]

I'll try this, thanks

[MI5]

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@Gmiller wrote:
That's the problem, I'm trying to pay, but cannot contact them.

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@Gmiller 

You should be diverted to the payment line where you just enter your card details.

Alll ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Gmiller]

All calls keep getting disconnected. All saying Invalid number.

[MI5 · Accepted solution]

@Gmiller 

Try calling from another mobile or landline.

The numbers all work fine.

[JoC1]

Thanks