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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

disney+ extra still showing as needs to activate (after 2 weeks)

I went for the free 6month trial of Disney+ which i've been using for the past week or two but everytime I check my extra's on my02 it says 'You've got XX days left to activate it.' I've already activated it and want to manage the subscription (cance...

I cannot log into or use My O2.

My phone says that my sim is not provisioned despite paying the bill. I cannot receive or send messages, including from O2 which raises an issue where I cannot log in since I need to set a contact number because I will not receive the confirmation co...

Change of name

I need to change my name on the account. But o2 still haven’t done it even though I sent off a form years ago

Free Disney?

Hi,I upgraded and signed up for another 2 years ,pay monthly.I was offered and took up the Disney free for 6 months offer.I now find I am paying £4.99 a month and locked into a minimum contract of 6 months.Any ideas?

Resolved! My app/ phone order

I’m a new customer with o2. I can’t get into my o2 app! Also I ordered a phone on the 29th December, but I haven’t received and updates was supposed to get it within a day or 2. Keeps saying I don’t have an account!

Resolved! Tap2Bill

Who knows the best way to stop a Tap2Bill unwanted/unknown premium number.Thanks

Resolved! CANCELLING CONTRACTS

I want to cancel my contracts but it appears that the website is decsigned in such a way that it is not possible or the function hidden somewhere. It directs us to a contact us page, then an app but no where can you access a cancellation form or else...

Resolved! DISNEY+ O2 EXTRA

So i got this text from o2: "You can still get Disney+ on us for 6 months. Don't miss out, this incredible offer ends tommorow at midnight. Simply text DISNEY etc.RRP £5.99/month after 6 month. Ends 11th Sept. Cancel anytime" Does this mean that i am...

Resolved! Previous orders

Hi, I ordered two pay as you go phones online before Christmas, both arrived next day delivery. However there is a problem with one and I need to return it, how can I find this order online? In My o2 it says there are no recent orders? I can’t it fin...

Resolved! My02 app not working S20+

I upgraded from the Samsung S10 to Samsung S20+ now the My02 app won`t allow me to log on. I have tried everything. Even when I open a browser on the phone and try logging on, I face the same problem. No access. I am either informed my account doesn`...

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