LLOYDS mobile phone insurance

[GaborB]

hi, I want to register my mobile phone on Lloyds' website, and asking me this:

"Proof of ownership could be a purchase receipt, a despatch note or your network bill, that displays your mobile phone’s IMEI number along with it’s make & model.

If you do not have this document for your mobile phone details, you will need to contact your network provider to send you a proof of usage."

I tried to find ANY document on the O2 site what shows my mobile number and the IMEI together, nothing. not on the bills, not on the device plan site.

Can anyone help me please where I can get this info from?

Thank you.

[Cleoriff]

Hi @GaborB 

All can be found here if you follow this guide

Guide: How do I get to the 'Download Bill' page? 

[GaborB]

hi, thank you for the quick answer.

I already checked this page.

your description say: "Further down the page there is also more details about the device currently registered to your account (IMEI and PUK code)."

the help you linked is 4 years old, on the actual page design there is no option to see the mobile number and the IMEI together, to be honest there is no info about the device IMEI on the page at all.

[Cleoriff]

@GaborB 

Help on finding IMEI on any phone https://www.o2.co.uk/help/phones-sims-and-devices/imei-explained 

Also if you go into My O2, your phone will be under My Device. Guide: How-to guide for My O2 

As for the guide being 4 years old. It's still relevant.

[MI5 · Accepted solution]

@GaborB 

Contact customer service and they will provide you with a standard template letter with all the relevant details for your insurance Guide: Coronavirus Community Help and Support 

[GaborB]

@Cleoriff @MI5 

unfortunately, it's not just the different design, the device info is missing too (otherwise yes, very similar to the previous one, but the info I needed is missing from the new one), I just spoke to the customer service and already received the certification in email. thank you both for your time and answers.

[Cleoriff]

You're welcome @GaborB 

[MI5]

Glad customer service could help you @GaborB and you're welcome 😊