Kindred, please help!

[kezakra]

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea what I am on about. I've seen that you can normally disable it in your settings and by finding the app but there is no app! Someone please advise on how I can get my phone back to normal.

[MI5]

@kezakra 
See if there’s any help here 

Guide: Adding and removing O2 Extras  

[KS202345]

Did you ever figure this out? I'm having the same issue and cannot make it go away whatever I do!

[Bambino]

@KS202345, @kezakra See if this helps: Disable/Uninstall the Extension : Kindred

[KS202345]

Hey, thanks for the link. Unfortunately as I have no app downloaded on my phone their suggestions aren't appropriate. To the best of my knowledge, I have never accepted or downloaded anything to do with this kindred software at all, but I can see its something O2 offers so wondering if it's been added after some sort of update?

[madasaf1sh]

@KS202345 

It is an opt in process, via myo2 and it install by explicit consent. 

There is a help page here https://help.kindred.co/support/solutions/folders/77000320843