05-08-2024 19:17
I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea what I am on about. I've seen that you can normally disable it in your settings and by finding the app but there is no app! Someone please advise on how I can get my phone back to normal.
05-08-2024 19:19
@kezakra
See if there’s any help here
Guide: Adding and removing O2 Extras
12-08-2024 18:14
Did you ever figure this out? I'm having the same issue and cannot make it go away whatever I do!
12-08-2024 18:25
@KS202345, @kezakra See if this helps: Disable/Uninstall the Extension : Kindred
13-08-2024 13:29
13-08-2024 13:29
Hey, thanks for the link. Unfortunately as I have no app downloaded on my phone their suggestions aren't appropriate. To the best of my knowledge, I have never accepted or downloaded anything to do with this kindred software at all, but I can see its something O2 offers so wondering if it's been added after some sort of update?
13-08-2024 13:46
13-08-2024 13:46
It is an opt in process, via myo2 and it install by explicit consent.
There is a help page here https://help.kindred.co/support/solutions/folders/77000320843