My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

phone delivery

my phone was suppose to arrive on the 11th of november and still not arrived i have waited in 2 days not even a message letting me know whats going on

wildz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New to o2

My previous carrier is no longer active as of around 12pm today but still unable to log in to o2. It has also not transferred my number yet, i gave people both my number from previous contract and the one o2 gave me but no one can get through when th...

Bambii by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Iphone calendar

When clicking on my IPhone calender is always used to come up with a page with all dates and you could scroll down to whatever date you want. This has in the last week disappeared. Any suggestions please

Maisey by Level 1: Joiner
  • 1 replies
  • 0 kudos


How do I change my username email address?

Canaan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hi,I want to upgrade through the app which I understand the process. I just want to know what happens with my current device? Do I get to keep it or does it have to be traded in?Thanks

Martina1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Details in My o2

When I log onto My O2 within the app, or from the website I am unable to see my current balance/tariff/my O2 rewards or get info about My Bolt On's. I did try to resolve through the web chat by my operator couldn't understand my issue or see the prob...

Haggis4T by Level 1: Joiner
  • 6 replies
  • 0 kudos

Sim activation

Can’t seem to activate my new sim

Kerry8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change the usage of one of my devices

Hello, I have sent several e-mail messages to O2 over the last three months. I have not received any response. I tried to call but the waiting time is too long and there is no assurance that my call will be dealt with as per my request. AURA the robo...

New phone ordered

I ordered a new phone on Saturday and it said it would be delivered today (Monday) but I havent received any confirmation/shipping emails or despatch notes - only emails confirming my new contracts. Could there have been an error somewhere?