My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2579 Views
  • 1 replies
  • 1 kudos

Resolved! Cancelling Extras!!

How can I cancel Disney +? I can't find account summary anywhere on the website!!

hmr by Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

Resolved! Handset mobile

Hi we called you on the 20th of January and we was calling about a new mobile handset and the previous woman (didn't get her name) said she would cancel it then about a minute after a lady named Vicky called us and she spoke to the manager and I told...

Resolved! Contract Term

Hello, I have received a message from O2 to inform me that the contract term for my tariff (covering two phone numbers) is about to expire. However, we would like to continue with the same plan, so can you please roll over our existing contract for a...

Bellerby by Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

I have tried to use volt to increase my broadband and it says virgin is not available at that area. I am an existing virgin and o2 customer so it clearly is available in my area so why am I been refused something I'm entitled to have?

Volt by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung s21 ultra

Does anyone know when this phone willl be back in stock please? 

Kate28 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Disney

Hi i have Disney how do I cancel it ? 

Resolved! No Double Data or faster broadband speed

As an existing virgonmedia customer I took a New O2 sim last week but have still not had the O2 double data or any notification from virgonmedia about upgrading my broadband.Who do I contactThanks in advanceTony

TonyLfc by Level 1: Joiner
  • 244 Views
  • 3 replies
  • 0 kudos

Resolved! Changing Address

Morning! I have tried to change my address 6 times but it just keeps going round in circles and I’m getting no where, tells me to click on to the account I want the address changing on (only have the 1) and then telling me to log in but I’m logged in...

Alisha99 by Level 1: Joiner
  • 653 Views
  • 3 replies
  • 1 kudos