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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8134 Views
  • 1 replies
  • 1 kudos

Cannot sign in

Can't sign in. Code never comes. 

MMcM by • Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

My 02 App

Hi When I open the My 02 App and click onto usage. It is now showing my usage again which is great however, it is saying H, Min, S is it supposed to be showing this. Also Under the Messages tab it is showing 1,400 instead of 24 messages, Please Help?...

Nicoll1 by • Level 1: Joiner
  • 626 Views
  • 8 replies
  • 0 kudos

Bill amount

Hi I have a £20 sim only contract but my bill is £25.39 and I don’t have any extra charges?

Lotty1 by • Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Resolved! Change number

Is there anyway to change my mobile number ? 

Katie34 by • Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Insurance claim - lost phone

Hi. I have either lost or had my phone stolen and need to make a claim. I have tried online but this hasn’t worked- please can you help?

Crow1 by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

How do I top up another phone number linked to my account

Peadar by • Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos

data roaming

My data isnt working while im on holiday even though ive complete the steps i was told. I need it so can i get help please?

133 by • Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

connection

there is no mobile phine signal

eyup by • Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Bolt on

I brought a bolt on and it hasn’t been added 

Laura1983 by • Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos

Resolved! Travel bolt on

Hello, I’ve phoned lots of numbers trying to get in touch. I fly to Thailand tomorrow and need to get a travel bolt-on on my phone for calls texts and data.

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